The Pokies 114 — Official Rules & Terms of Use

Welcome to the official Rules and Terms of Use for The Pokies 114. We tested our systems and reviewed our processes in detail to ensure clarity and transparency. This document explains who we are, how the platform must be used, the rights and responsibilities of you the player, and our duties as the operator. Please read carefully before registering or placing any bets. By opening an account you accept these terms in full.

1. Who We Are

The Pokies 114 is operated by a company registered under registration number 3-102-841524 with an address 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. Established in 2021 and based in Costa Rica, we provide a modern online gaming experience across desktop and mobile devices. Our activities are compliant with applicable regulations and we operate under oversight consistent with PAGCOR standards. Our experienced management team continually tests game integrity and platform stability to deliver a secure and fair service.

2. Scope and Acceptance

These Rules and Terms of Use are a legally binding agreement between you ("the player") and The Pokies 114 ("the operator"). They apply to all use of the platform, whether accessed via web, mobile, or other internet-enabled devices. By registering, depositing funds, playing games, or otherwise interacting with our platform you accept these terms in full. If you do not agree with any part of these terms, you must cease use of the platform immediately.

3. Changes to Terms

We reserve the right to update or amend these Terms of Use for operational, regulatory, or customer service reasons. Substantive changes will be communicated via the platform or by email. Continued use of the platform after a change constitutes acceptance of the updated terms. We tested our change-notification processes to ensure players receive notices in a timely manner.

4. Eligibility and Responsible Participation

We permit participation only where it is lawful. To use The Pokies 114 you must meet the following eligibility requirements:

1. Be at or above the legal gambling age in the jurisdiction of your residence.
2. Not be located in a country or region where online gambling is prohibited for residents.
3. Have not been previously excluded from gambling or had an account closed by us for any reason.
4. Hold only one personal account unless multiple accounts are approved by us in writing.

We may request proof of age or residency at any time. We tested our age verification flow and found a high level of reliability, but players are ultimately responsible for complying with local laws.

5. Opening and Maintaining Your Account

To open an account you must provide accurate and complete personal details, including name, date of birth, contact information, and any documentation we require for verification. We require that account information is kept up to date.

1. Accounts must be registered in the player's legal name.
2. False or misleading information may lead to suspension and forfeiture of funds.
3. We reserve the right to close, suspend, or limit accounts where documentation is not provided upon request.
4. Account security is the player's responsibility; do not share passwords or credentials.

6. Deposits

Deposits are processed through the payment methods listed on our platform. We tested deposit flows across multiple providers to ensure funds are credited within expected timeframes, but actual processing speed may depend on your financial institution.

• Deposit availability: funds will be available in your account once our payment provider confirms receipt.
• Deposit limits: some payment methods may impose maximum deposits. These limits will be displayed in the payments section.
• Payment ownership: players must use their own payment instruments. Third-party funding requires prior approval from support.
• Documentation: we may request evidence of the source of funds for regulatory compliance.

7. Withdrawals

We aim to process withdrawal requests swiftly. From our testing, standard processing times vary with the chosen withdrawal method and verification status. Once a withdrawal is processed by us, the timing of receipt is controlled by the receiving financial institution.

Key withdrawal provisions:

1. We may require identity verification before a payout is processed.
2. Withdrawals may be held while we validate documents or investigate potential breaches.
3. We do not charge withdrawal fees; third-party banking fees may apply.
4. A failed transfer returned by your financial institution will be credited back to your account and our support team will contact you to arrange alternatives.

8. Wagering Requirements and Bonus Funds

Bonus funds are subject to wagering requirements and specific game eligibility. We rigorously test bonus mechanics and monitor for abusive behavior. The following principles apply:

• Bonuses must be wagered the required number of times before withdrawal unless otherwise stated.
• Some games contribute differently to wagering requirements; contributions will be clearly stated in each promotion.
• Bonus misuse, including use of multiple accounts to claim offers, automated play, or strategic play designed solely to meet bonus conditions, may result in a voided bonus and cancellation of related winnings.
• We reserve the right to void bonuses and winnings where we have evidence of abuse or manipulation.

9. Game Integrity, Malfunctions, and Fair Play

We operate certified game software and take measures to ensure fairness. From our testing results, random number generation and game fairness are consistent with industry standards. However, in rare cases technical malfunctions may occur. Our approach is:

1. We will investigate any reported malfunction in cooperation with our software partners.
2. If a game malfunction affects outcomes or funds, we reserve the right to correct or void related bets at our discretion.
3. Players must not take advantage of suspected malfunctions; attempting to do so may lead to account suspension and forfeiture of funds.
4. Decisions related to malfunctions will be made based on system logs and partner data and are final.

10. Prohibited Conduct and Account Restrictions

To protect the integrity of our platform, the following conduct is prohibited:

• Collusion, advantage play, or coordinated strategies intended to defraud other players or the operator.
• Use of bots, scripts, or automated devices to play or place bets.
• Opening multiple accounts to exploit promotions or bonuses without authorization.
• Providing false documentation or assisting others to bypass verification checks.

When prohibited conduct is suspected, we may:

1. Suspend or close accounts pending investigation.
2. Withhold funds while inquiries are ongoing.
3. Cancel bets and void winnings where manipulation is proven.
4. Refer matters to law enforcement where criminal activity is suspected.

11. Security, Privacy, and Data Use

We take security seriously. Our platform uses industry best practices to protect account data. By using The Pokies 114 you agree to our privacy and data handling practices as described in our privacy policy. Highlights include:

• We will store only the data necessary to provide services and comply with regulatory obligations.
• Personal data may be used for identity checks, fraud prevention, and compliance with anti-money laundering rules.
• We may share data with regulated third-party service providers where necessary to provide our services or comply with law.
• We tested our encryption and found secure transmission of sensitive information in routine flows.

12. Anti-Money Laundering (AML) and Know Your Customer (KYC)

To meet regulatory obligations and protect players, we perform AML and KYC procedures. Our practices include:

1. Verification of identity, address, and source of funds where required.
2. Transaction monitoring to detect suspicious activity.
3. Withholding or returning funds where transactions are considered non-compliant until appropriate checks are completed.
4. Cooperating with law enforcement and regulatory agencies when legally obliged.

13. Responsible Gambling

We promote responsible play. Our responsible gambling measures are designed to help players stay in control and include:

• Self-exclusion options and deposit/session limits that players can set through their account or by contacting support.
• Tools for time-outs, reality checks, and loss limits to encourage safe play.
• Access to resources and third-party organisations for players who may need help.
• Our support agents are trained to recognise signs of problem gambling and will act in the player’s best interest.

14. Communication and Notices

We communicate important information via email and platform notifications. It is your responsibility to ensure contact details are current.

1. Key notices, including changes to terms, will be published on the platform and may be sent by email.
2. Players must monitor their accounts and communication channels for updates.
3. Failure to receive or read communications does not invalidate them.

15. Disputes, Investigations and Appeals

We aim to resolve disputes fairly and promptly. Our internal dispute process includes the following steps:

1. Contact support with a detailed description of the issue and any supporting documentation.
2. We will acknowledge receipt and provide an estimated timeline for investigation.
3. Investigations will be based on system logs, partner records, and player-provided evidence.
4. Decisions will be communicated in writing; if you disagree you may request escalation to a senior compliance officer.

From our experience, most issues are resolved within 14 calendar days. Complex cases, particularly those involving external partners or law enforcement, may take longer.

16. Breach of Terms and Termination

We may suspend or close accounts where a material breach of these terms is evident. Examples include fraud, collusion, automated play, misuse of bonuses, and non-cooperation during verification. Actions we may take include:

1. Temporary suspension pending investigation.
2. Permanent closure and forfeiture of funds where abuse is proven.
3. Legal action against individuals who attempt to defraud the platform or other players.

Where an account is closed for reasons not related to breach (for example voluntary closure), we will endeavour to process pending withdrawals subject to verification requirements.

17. Jurisdiction and Governing Law

These Terms of Use are governed by the applicable laws of the jurisdictions in which The Pokies 114 operates and any applicable regulatory framework, including obligations set by PAGCOR where relevant. Where legal disputes arise, the applicable dispute resolution and governing law will be set out in the account terms and our corporate registration details.

18. Winnings, Pending Bets and Promotions

Winnings are credited to your account subject to verification and the terms of any applicable promotion. Important points include:

• Pending bets linked to a cancelled promotion or voided bonus will be voided.
• We reserve the right to refuse a withdrawal or cancel winnings where bonus terms have been breached.
• We will provide reasons for voided bets and cancelled winnings where possible and supported by our investigation.

19. Our Commitments and Your Rights

As an operator, we commit to maintaining a safe, fair, and transparent environment. Practically, this means:

1. Fair treatment of customers and prompt handling of withdrawals subject to verification.
2. Secure handling of personal and financial data.
3. Clear communication of changes to terms, promotions, and operational issues.
4. Accessibility of support for account, technical, and responsible gambling matters.

20. How to Contact Us

If you need help, the primary route is to contact our support team via the platform's support channels. When contacting support, include your account ID and relevant details. We will acknowledge your request and provide follow-up steps. We tested our support responsiveness and continuously monitor service levels to maintain timely responses.

21. Final Notes and Best Practices

Before you play, we recommend the following best practices based on our operational experience:

1. Read the full Terms and any specific promotion rules.
2. Complete verification early to avoid delays during withdrawal.
3. Set deposit and loss limits to help control your play.
4. Use secure passwords and enable any available account protection measures.

We have tested the platform across multiple devices and networks to ensure reliability. Our results show consistent performance and robust security, but you should always be cautious and ensure your own devices are secure.

22. Definitions

For clarity, we define commonly used terms:

1. Account: the registered player profile used to access The Pokies 114 services.
2. Bonus: promotional funds or benefits subject to specific terms.
3. Deposit: funds credited to an Account from a player’s payment instrument.
4. Withdrawal: request to transfer funds from an Account to the player’s payment instrument.
5. Operator: The Pokies 114 and its authorized agents.

23. Acknowledgement

By continuing to use The Pokies 114 you acknowledge that you have read, understood, and accepted these Rules and Terms of Use. We encourage players to contact support with any questions. We continuously review and test our policies to ensure they remain fair, compliant, and effective for our community.

Thank you for choosing The Pokies 114. Play responsibly.